Warranty
Our Sonic warranty program has been compiled with care to communicate our policy clearly and transparently, aiming to support our partners and customers as best as possible. Sonic offers three levels of warranty periods for different product group selections, which are explained in more detail on the next page. For comprehensive information regarding our warranty terms, please refer to our warranty conditions, which are a part of the general terms and conditions.
- Your primary point of contact for warranty matters is the place where you purchased the product. The general terms and conditions of the selling party apply to the purchase.
- Always read the manual before using the product, and do not open or modify it, as this will void the warranty.
If you have any doubts or questions, please contact our Support Team – we're happy to help you further.
10 Year warranty
This part includes toolboxes, storage solutions and an extensive selection of hand tools offered by Sonic. The warranty covers manufacturing and production errors and defects in the product that have arisen under normal conditions of use.
TOOLBOXES - TOOLBOXES AND SERVICE CARTS
Note: This applies to the toolbox and service carts only
STORAGE SOLUTIONS - MSS AND MSS+
PORTABLE STORAGE SOLUTIONS
Note: This applies to the storage solutions only
SONIC FOAM SYSTEM - XS, S, M, L, XL
Note: This applies to the Sonic foam inlays only
TOOLS - HAND TOOLS
PROMOTIONAL ITEMS - DISPLAYS
Note: This applies to the displays only
1 Year warranty
This part includes electronic products, lifting products, special tools, impact tools and tools for
heavy duty offered by Sonic. The warranty covers manufacturing and production errors and defects in
the product that have arisen under normal conditions of use.
TOOLS - IMPACT HAND TOOLS
TOOLS - HAND TOOLS WITH MOVING PARTS
Please note: We provide a 3-month warranty on a new calibration
TOOLS - HAND TOOLS FOR HEAVY DUTY
TOOLS - TIMING TOOLS
TOOLS - SPECIAL TOOLS
EQUIPMENT - LIFTING AND COMPRESSING EQUIPMENT
EQUIPMENT - LIGHTS
EQUIPMENT - LAMPEN
EQUIPMENT - REELS
Consumable warranty
This part includes consumable products offered by Sonic. The warranty only covers factory and production errors and is valid for a maximum of 6 months after purchase.
EQUIPMENT - ACCESSORIES
EQUIPMENT - ASSORTMENT
PROMOTIONAL ITEMS - GADGETS, EVENT MATERIALS AND CLOTHING